About the company
3D Spark helps manufacturing businesses scale economically and ecologically
View companyLocation
Hamburg
Department
Type
Part time/Full time
Posted on:
July 17, 2024
Why Join Us:
🚀Rocket-Fueled Growth: Propel your career in a dynamic tech startup that's reshaping the industry.
🌍Global Impact: Contribute to revolutionizing manufacturing processes worldwide with our innovative SaaS platform.
💡Innovation Hub: Work in an entrepreneurial environment where your ideas shape the future of our company.
🤝Collaborative Spirit: Be part of a tight-knit team, with mentorship from seasoned professionals driving your success.
Your Mission:
🔧Customer Champion: Work with sales, business development and marketing to understand the technical requirements of customers, who range from global large companies with 3D printing departments to smaller suppliers offering service manufacturing.
🛠️Onboarding Expert: Onboard new customers to the 3DSpark platform, including modeling customers’ materials, machines, and process steps, and helping them achieve high accuracy in automatic cost, price and carbon footprint calculations.
📈Customer Success Driver: Ensure customer success and retention by providing excellent service and support.
🎯Technical Point of Contact: Serve as the primary point of contact for all customer technical issues.
📝Support Specialist: Handle customer service and support tasks, including creating and responding to support tickets, translating these tickets into bug fixes or feature requests, and forwarding them to the development team.
🛠️Training Provider: Develop and conduct training sessions for customers to maximize their understanding and usage of the 3DSpark platform.
📚 Resource Developer: Create and maintain onboarding and support materials, such as FAQs, articles, and video tutorials.
🌟Continuous Improvement: Gather customer feedback and insights and loop this with the software development team to drive continuous improvement of the 3D Spark platform.
What You Bring:
🎓Education: Bachelor's or Master's degree in a technical field.
🌐Tech Savvy: Solid knowledge of manufacturing technologies, especially 3D printing.
🏭Industry Experience: Experience working in or with manufacturing companies.
🤝Customer Focused: Strong customer service skills and the ability to work well with colleagues from different departments.
🌐Interpersonal Skills: Excellent interpersonal and communication skills, with the ability to convey technical concepts to non-technical stakeholders.
🔍Detail-Oriented: Passion for working with numbers and a keen eye for detail.
🧩Problem-Solving Skills: Strong analytical and problem-solving abilities to address complex customer issues effectively.
🎓Training Expertise: Willingness to develop and deliver training programs or workshops.
💻Software Understanding: The position requires no programming skills but a basic understanding of software development is preferred.
🌍Languages: Professional proficiency in English and German.
Why You'll Love It Here:
🌱Personal Growth: Shape new market areas using your unique cultural and linguistic connections.
🚀Professional Development: Work closely with mentors, gaining hands-on skills that propel your career.
🌐Flexibility: Prioritize performance over rigid schedules in a transparent, low-hierarchy culture.
🚀Entrepreneurial Spirit: Take ownership in a vibrant startup atmosphere, reporting directly to our founders.
Ready to Join Us? If you're passionate about customer success and ready to make your mark in a pioneering software startup, we want to hear from you! Submit your resume and a cover letter outlining your interests and how your skills align with our vision.
Women Encouraged to Apply: Research shows that women are less likely to apply for a job if they don't meet all the listed requirements. We value diverse perspectives and believe that your unique skills and experiences can contribute significantly to our team. Therefore, we strongly encourage you to apply if you believe you are well-suited for this position, regardless of whether you meet every listed requirement.
